Shipping policy

Shipping Policy

We try to get orders out the door quickly.

Processing

Orders placed before4:00 PM ET Monday through Friday will typically ship the same business day, barring carrier restrictions, unusually high order volume, holidays, weather, or other circumstances outside our control.

Orders placed after 4:00 PM ET will typically be processed the following business day.

Orders placed on weekends or holidays will typically be processed the next business day.

Shipping Rates

Available shipping methods and rates are displayed at checkout.

Expedited shipping may be available depending on the destination and carrier.

Delivery Times

Delivery estimates provided at checkout are estimates supplied by the applicable carrier and do not constitute guaranteed delivery dates unless expressly identified as guaranteed.

Carrier delays, weather, holidays, and other circumstances may affect delivery.

Tracking

When tracking is available, you’ll receive tracking information after your order ships.

Please allow time for the carrier’s tracking system to update after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you discover an error. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or been transferred to a carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Missing Packages

If tracking shows an unusual delay or you believe a package has been lost, contact us and we’ll help investigate with the carrier.

If tracking shows a package as delivered but you cannot locate it, please check the delivery area, household members, neighbors, building staff, and the carrier’s tracking information before contacting us.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless checkout specifically states otherwise.

Customs processing may delay delivery.

We cannot control or predict customs processing times.

Returns

Shipping charges are non-refundable after an order has shipped.

Please see our Return and Refund Policy for complete return and exchange information.

Questions

For questions about an order or shipment, contact us at:

grown&sewn
145 Columbia Street
Brooklyn, NY 11231
United States
+1 (917) 686-2964