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    Visit Red Wing Heritage NYC at 116 Franklin st NY, NY


    Orders / Shipping

    Do I need to register before I make a purchase?
    No. You can easily check out as a guest, but you should. 

    What methods of payment do you accept?
    We accept the following; American Express, Visa, MasterCard, Diners Club, Discover, JCB, PayPal, ApplePay and Shopify Pay.

    What is the cost of shipping?
    We offer free, complimentary shipping on all US orders over $100. On orders under $100 and international orders, the shipping cost is based on the country being shipped to. International returns are paid for by the buyer.

    Where do you ship from?
    We ship directly from our showroom in New York City. Typically, orders shipping within the northeast arrive in one day.

    How long does it take for my order to ship out?
    On average, orders received by noon Eastern time will be processed the same day (Monday through Friday). Any order placed after 12pm (EST) will be shipped the next business day. Deliveries are made Monday through Friday (except Holidays).

    Do you offer expedited shipping?
    We offer 2-Day and Overnight options for the US and some international orders. To guarantee your order is shipped out that day, we recommend placing it before noon Eastern time.

    What carrier do you use to ship out your products?
    We currently process our orders using Fed-Ex. However, in some cases UPS or USPS may be used.

    Do you ship outside the US?
    Yes we do. We currently ship to the following countries:
    USA, Japan, Canada, Australia, UK, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

    Can I make an adjustment to my order after it has been placed?
    If your order has not shipped, we will do our best to make any adjustments you need. Although we cannot change your original order, if you would like to update your shipping address, size or cancel your order email us or call us at +1 (917) 686-2964.

    Can my pant be altered before shipping?
    We are happy to alter the inseam of your pant for no additional charge on any non-sale item. When checking out, indicate your desired length in the special instructions box on the shopping cart page. Please allow for an additional 2-3 business days. If altered, the item ordered cannot be returned for a refund or exchange.

    Returns / Exchanges

    How long do I have to return an item?
    For online orders, we accept returns and exchanges on eligible merchandise within 14 days of when the product was ordered, unless stated in the product description.

    Full Refund: 14 Days
    Exchange or Store Credit: 14 Days

    For orders placed in-store, we will be glad to refund or exchange any new and unused merchandise. In order to receive a full refund to the original tender on items returned, the item(s) must be returned within 7 days from the date of purchase; (ii) with proof of purchase; and (iii) in the original packaging.

    Item(s) returned without a receipt will be refunded as a store credit at the current selling price. In-Store cash returns are limited to $250. Cash returns exceeding $250 will be paid by check via mail approximately 10 business days from the date of return. 

    Price adjustments on previous purchases are not permitted.

    For any returns, please use your complimentary Fed-Ex return slip placed in with your shipment.

    International returns are paid for by the buyer and can be sent to the below address:

    116 Franklin Street
    New York, NY 10013
    United States of America
    +1 (917) 686-2964

    I’m returning an item. How long will it take for me to get my refund?
    We typically process your refund within 2 business days (excluding holidays) after we receive the return.

    I like my order but it’s not the right size. How do I go about getting an exchange?
    For an exchange, please write on your Packing Slip the size you would like to exchange for and use your complimentary return label in your shipment. We will do everything in our power to get you the proper size. In the case the size you want is out of stock, you will be refunded in full for your purchase.

    We can only process an exchange for a size change. If you would like to purchase a different style, please return the item purchased and re-purchase the desired style.

    Customer Service

    How can I talk to someone?
    You can email us or call us at +1 (917) 686-2964. Our hours for email are: Monday through Friday 12am - 7pm (EST). Our hours for calls are: Monday through Saturday 12pm - 6pm (EST). We are happy to help answer any questions!


    Where are your products made?
    We proudly produce all of our products in the USA. We use factories located on both the East and West Coast of the United States. You can learn more about our products, our process and our story here.