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    Visit Red Wing Heritage NYC at 116 Franklin st NY, NY

    FAQ

    Orders / Shipping

    Do I need to register before I make a purchase?
    No. You can easily check out as a guest - but you totally should! Creating an account is quick and easy - and makes checkout a breeze. You also won't miss out on great deals and awesome new product if you sign up for our newsletter!

    What methods of payment do you accept?
    We currently accept the following: American Express, Visa, MasterCard, Diners Club, Discover, JCB, PayPal, ApplePay and Shopify Pay.

    What is the cost of shipping?
    We offer complimentary shipping on all orders over $100 within the continental US. On domestic orders under $100 we offer a standard shipping rate of $10, although other shipping rates are available to select at checkout. For international orders, the shipping rate is generated based on weight and destination. International returns are paid for by the buyer and the original cost of shipping is non-refundable.

    Where will my order ship from?
    We ship directly from our showroom in New York. Orders placed before 4pm Monday through Friday will typically ship same day, barring carrier restrictions and unforeseeable circumstances.

    Do you offer expedited shipping?
    Expedited shipping is available for selection at checkout, and rates are generated and determined by individual carriers based on weight, expected dimensions, and destination.

    What carrier(s) do you use?
    Standard shipping will be fulfilled by either UPS Ground, USPS Priority Mail, or FedEx Ground, depending on availability and rates. If you would like to designate a specific carrier, you will have the option to do so at checkout.

    Do you ship outside the US?
    We do offer international shipping. International shipping rates are generated and determined by individual carriers based on weight, expected dimensions, and destination.

    Can I make an adjustment to my order after it has been placed?
    If your order has not already shipped before a request for an order adjustment or modification has been received, we will do our best to make any and all accommodations possible. If you need to request an adjustment please email us or you may reach us by phone at +1 (917) 686-2964.

    Can my pant be altered before shipping?
    We are happy to alter the inseam of your pant for an additional Tailoring charge on any item. When checking out, simply add "Tailoring" to your Cart and indicate your desired length in the special instructions box on the shopping cart page. Please allow for an additional 5-7 business days for items to be altered. If altered, the item ordered CAN NOT be returned for a refund or exchange under any circumstances.

    Returns / Exchanges

    How long do I have to return an item?
    For online orders, we accept returns and exchanges on eligible merchandise within 14 days of when the product was ordered, unless stated in the product description.

    For orders placed in-store, we will be glad to refund or exchange any new and unused merchandise. In order to receive a full refund to the original tender on items returned, the item(s) must be returned within 7 days from the date of purchase; (ii) with proof of purchase; and (iii) in the original packaging where applicable.

    Price adjustments on previous purchases are not permitted.

    For all returns, please email for return authorization before shipping your item(s) back to us. 

    International returns are paid for by the buyer and can be sent to the below address:

    grown&sewn
    Shipping/Receiving
    116 Franklin Street
    New York, NY 10013
    United States of America
    +1 (917) 686-2964

    If I make a return, how long will it take for me to get my refund?
    We typically process your refund within 2 business days after we receive the return.

    I like my order but it’s not the right size. How do I go about getting an exchange?
    For exchanges, please email for return authorization and we will gladly process your request as quickly as possible, depending on available stock.

    Customer Service

    How can I talk to someone?
    You can email us or call us at +1 (917) 686-2964. Our hours for email are: Monday through Friday 12pm - 7pm (EST). Our phone hours are: Monday through Saturday 12pm - 6pm (EST). We are happy to help answer any questions!

    Production

    Where are your products made?
    We proudly make all of our products in the USA. We use factories located on both the East and West Coast of the United States. You can learn more about our products, our process and our story here.